Services & Support

FAQs

• What can I do with fault code E01?
  The fault code represents an output undervoltage. Check whether the load on the module is abnormal, whether the load is too large, and whether the flow limit of the module is small.
• Output fuse blown how to deal with?
  Check whether the output safety of the DC board of the module is blown.
• How to deal with AC input phase deficiency?

  Check whether the input cable to the module is connected properly and whether the power grid voltage is abnormal.

• How to deal with AC overpressure disengagement?
  Check whether the cable connection between the module and the power grid input voltage is abnormal.
• How to deal with output overvoltage and undervoltage?

  Remove the load, run without load for a period of time and observe.

• How to deal with internal overtemperature?

  Remove the load, run without load for a period of time and observe.

• What about AC input undervoltage and overvoltage?

  Check whether the power grid is normal and whether the module input plug is properly inserted.

• The fan driver is faulty. What can I do if the fan does not work?

  Power off the module for one minute. After the module is completely powered off, power on the module and restart it. If the fault persists, reinsert the fan. If the fault persists, replace the fan. If the fault persists, check whether the driver circuit of the fan is abnormal.

• What should I do if the yellow light is on after the module is turned on normally
  Check whether the AC input voltage is out of phase and whether the module is operating at high temperature. Determine whether the module address is the same. After excluding external factors, the module generally works properly.